Knowledge - e-Education - Coaching
by Katharina Dein-Alkharaba
RE-IMAGINE
KNOWLEDGE MANAGEMENT.
Creating a holistic knowledge sharing strategy that ensures the right tools for delivering optimal interactions with customers at every touchpoint and blends with the overall customer success strategy.
- create knowledge - grow knowledge - use knowledge -
"Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”
– Kevin Stirtz
Holistic and innovative solutions are absolutely essential for optimizing internal and external processes in today’s remote and global working situation. Securing the right tools for delivering optimal interactions at every touchpoint with employees and customers and at the same time knowing how to use them effectively drives knowledge and engagement, leading to loyalty and gaining a competitive advantage towards the competitors.
I consult businesses creating knowledge and learning solutions to help improve productivity and grow holistically. You can engage me at any stage, from knowledge and learning platform architecture to custom content development and evaluation.
I embrace knowledge sharing as a holistic strategy, which does not only consist of providing information, but is seamlessly integrating efforts to improve team knowledge and engagement and to accelerate customer service quality leading to raised customer success and hence contributing greatly to your business success.
To learn more on how my consulting services can help you or your business grow, contact me.
Designing the future.
Pursuing a holistic approach from content creation to content distribution adapted to the individual business requirements.
Choosing the right tools for your organization depending on skill set and requirements to warrant efficient management also after Go Live.
Always available, anytime and anywhere, interactive, engaging, global.
Flexible, economical.
Sharing knowledge and providing training to enable team members to excel customer service.
Knowledge transfer to support customer queries.
How I can help.
Your success is my success.
I work with clients, providing exceptional consulting services that are catered specifically to their needs. Take a look below at the services I offer and get in touch to achieve immediate results.
Analysis and Strategy Development
Establishing a full new knowledge strategy or creating online education solutions, be it for external customers or your internal teams, every project starts with an analysis. I listen to you, research and familiarize myself with your world. I assist analyzing, what is already available within your organization and what are the requirements and functionalities your are looking for.
Based on the analysis, your team and I define the project objectives and expectations from all stakeholders.
Concept & Solution Design
In consideration of business needs and inter dependencies I assist your team in designing the e-education solution that not only considers budget limitations, but also suites resource availability and resource capabilities within your organization.
I help your team manage the RFP process to identify the best tools, such as Learning Management System, Authoring Tools, Design Tools and more.
Content Strategy & Creation
Optimizing the content strategy is a major ever evolving process of making sure that the information that is relevant to the user at their preferred time is available wherever needed. Focus needs to be on availability, accessibility, easy to find, content formats and content updates.
I support your teams in taking the necessary steps to
a) Plan and design new content.
b) Provide content in adequate formats based on the target audience.
c) Create innovative and engaging content efficiently.
d) Define workflows and mechanisms that ensure ongoing content updates.
Solution Implementation & Integration
Adapting the designed solutions to your own branding and integrating various solutions to work seamless together. I assist in the process making sure that all desired functionalities are working smoothly and as expected.
I support in designing the Go Live and communication strategy as well as crafting activities to the target audience to guarantee a rapid uptake of the solution and ongoing engagement of the target audience.
Project Management
While I work as an extension to your team, I guide your team through the entire project ensuring members of the various involved teams are on the same page and working towards the same goal. I manage processes, timelines, dependencies, budgets and ensure the project goals are achieved smoothly and efficiently.
UPLEAP NOW by Katharina Dein-Alkharaba
Adolf-Kolping-Str. 20, 83607 Holzkirchen, Germany
Email: katharina.dein@upleapnow.com, Website: www.upleapnow.com
VAT ID: DE308774124